Frequently Asked Questions

Choosing a Dentist

Q: Can I book appointment with any dentist at Chapel Park dental Practice?
A: The NHS now asks us to provide a fixed, limited amount of NHS care each year and so we have to allocate our time and our NHS budget accordingly.
You can choose which dentist you would like to see at the practice, but it may not always be possible to arrange this because the particular dentist may not have any NHS time available.

Private care
NHS patients can opt to have part of their treatment privately. Private treatment gives you more time with your dentist as well as personal service, greater choice of materials and higher quality laboratory work for a better aesthetic result. There is also a greater range of treatment options available as cosmetic treatment excluded from the NHS. Because the charges are changing, some private treatment may even be cheaper.
If you are a Dental Plan member or on a private scheme, you can book an appointment with any dentist at the practice.

Useful contacts:
Hastings emergency dental service
01424 850792

NHS Direct on 0845 4647
Dental Helpline 0300 1000 899

Hastings & St Leonard's on Sea PCT
P.O.Box 124
St Leonard's on Sea TN38 9WH
01424 457100

Your Relationship with your Dentist

Q: What happens if I miss my appointment or cancel within 24 hours?
A: If you have to cancel an appointment, we require 24 hours' notice. This enables us to make alternative arrangements, and perhaps see someone in pain.
If an appointment is broken or canceled without 24 Hours' notice, we may be unable to provide you with any NHS care in the future.
A charge will also apply for any private appointment missed or canceled within 24 hours' notice.

Q: Do my dental team undergo any training?
A: The dentists who work at Chapel Park Dental Practice are fully qualified. They work with the dental nurses and receptionists as a team, and undergo continuous training to maintain and improve our Standard of Care and Service. The dentists take part in postgraduate education, covering a wide range of dental fields. Regular clinical meetings enable team members to share their experiences and ideas, which improve our standard of patient care.

Q: What emergency services are available?
A: If you are in pain during surgery hours, please telephone us, and every effort will be made to see you as soon as possible.
For emergency treatment outside normal surgery hours, contact NHS Direct on 0845 4647 or or call 01424 850 792.
If you are a member of our Dental Plan you can call

  • UK 0800 525631

  • Abroad +44 1747 820841

How can I pay for my treatment

Q: how can I pay for my treatment?
A: You can pay

  • Cash
  • We do no longer accept Cheques.
  • Most credit cards (except American Express) or debit card.
  • You can also apply for an interest free credit for any Private treatment above £250 (subject to status). Please ask your dentist for more information.

Interest free loan can not be used in connection with our 20% discount on our Dental Plan. If you wish to apply for a loan as a Dental Plan member we can offer you interest bearing loan (subject to status). Please ask your dentist.

How do I book appointment with Chapel Park Dental?

Q: How do I book appointment with Chapel Park Dental?
A: You can book an appointment with us simply by calling us on 01424 433 666 Mondays to Fridays during opening hours.
Please be aware we are closed for lunch between 1PM and 2 PM.
There is no one to take your call on Saturdays.
You can also request an appointment by e-mailing us on

Useful Links

Your dental plan

Facial rejuvenation