Dental Plan

At Chapel Park Dental Practice, our aim is to provide high quality care and treatment in a relaxed, comfortable and safe environment. We are committed to continuing education and keeping abreast of the changes in modern dentistry. Most of all we encourage preventative techniques - helping you to understand how to maintain the health of your mouth and keep it free from tooth decay and gum disease. Therefore, we are pleased to offer you the opportunity to join the Chapel Park Dental Plan, as we believe this provides the best chance of keeping dentally healthy and reducing the need for treatment. Our plan also allows patients to budget for their routine dental care.

The plan is avaiable in two options highlighted below, this shows the price and supplimentry care provided.

Maintenance Plan 1: £14.00 per month

Our basic plan is designed for customers with healthy gums and teeth who wish to spread the cost of their dental treatment in a very managable way.

  • Two routine examinations per year
  • Two cleanings and air-polishing per year
  • Routine x-rays as necessary
  • 20% discount on all treatments over and above the plan content
  • Membership card with 24 hour helpline numbers for dental emergencies at home and abroad
  • Supplementary Insurance including worldwide dental injury and emergency cover (see Policy Summary overleaf)

    Key Benefits Include:
    • Preventative care for long term dental health
    • Regular monthly payments
    • £10 one off registration fee
    • No requirement to be 'dentally fit' before joining
    • Dental accident and emergency cover
    • Discount on treatment fees

    Any treatment is excluded from our plans but can be carried out at your convenience on a private basis.

    If you have any questions about our services, please call in at reception and speak to our friendly and helpful staff. Alternatively please call us for further information.

    How do I join the plan?

    Joining the plan is very simple. All you have to do is complete a Direct Debit mandate and registration form and your membership will be effective immediately.

    How do I leave the plan?

    If you find you ever wish to end the agreement you can do so simply by giving us one month's notice. Naturally, if amounts due to us are not paid for two months in a row, we may terminate the arrangement.

    For more information about your Key Facts and insurance cover level A please visit

    Supplementary Insurance Policy Summary

    This is a brief description of your Supplementary Dental Injury and Emergency Insurance. It does not containt the full terms and conditions. Full details of the cover applicable, benefits payable, terms, conditions and exclusions are contained within the enclosed policy document. The policy document is also available from your dental practice. The Supplementary Insurance is underwritten by ACE European Group Limited and is administered by DPAS Ltd, both of which are authorised and regulated by the Financial Services Authority. DPAS is an agent of ACE and act only for ACE in the arrangement of the Supplementary Insurance

    The Supplementary Insurance provides cover for costs

    incurred for temporary dental treatment as a result of a dental emergency when away from home or aboard, and cover towards the cost of permanent dental treatment following a dental injury. It also provides for the payment of out-of-hours fees when dentists are required to open their dental surgery to treat you in an emergency. There is also a hospital cash benefit payable when you are under the care of a dental or oral/maxillo facial surgeon and a cash benefit payable following the diagnosis of mouth cancer.

    Policy Duration

    The Supplementary Insurance is a monthly contract, which continues for as long as you continue to pay your premiums. You should review and update your cover periodically to ensure it remains adequate.


    If you decide within 14 days of receiving the policy document that this insurance does not meet your requirements, you may return the policy document to DPAS for cancellation. A full refund of any premium paid will be allowed, provided no claims have been made. As the Supplementary Insurance is an itegral part of the Dental Plan, cancellation of the insurance will automaticlly cancel your membership of the Dental Plan.

    How to make a claim under the Supplementary Insurance

    A Completed claim form, together with any necessary supporting documentation, should be submitted to the Insurance Departement at DPAS as soon as possible (see also "How To Make a Claim" within the enclosed policy document). Claim forms are available either from your dental practice orPDAS (see Useful Contact Details). If you need to discuss your claim at any stage, please contact PDAS.

    How to make a complaint it connection with the Supplementary Insurance

    If you are dissatisfied with the service provided in ration to the Supplentary Insurance, or if you feel an incorrect decision has been made, please contact The Insurance Departemen at PDAS (see Useful Contact Details). If you are still not satisfied, please contact the Accident & Health Customer Service Manager at ACE, providing your name, address and policy details. ACE is a member of the Financial Ombudsman Service, so if your complaint still remains unresolved, you are entitled to approach the Financial Ombudsman for assistance. A leaflet explaining its procedure is available on request from ACE. These complaint procedures do not affect your legal rights.

    Financial Services Compensation Scheme (FSCS)

    In the unlikely event of ACE being unable to meet its liabilities, you may be entitled to compensation under the Financial Services Compensation Scheme (see Useful Contact Details).

    Perio Plan 1: £24.00 per month

    This plan is designed for customers with moderate to advanced gum disease who require more frequent gum disease treatment or Hygienist.

    • Two routine examinations per year
    • Four cleanings and air-polishing per year
    • Routine x-rays as necessary
    • 20% discount on all treatments over and above the plan content
    • Membership card with 24 hour helpline numbers for dental emergencies at home and abroad
    • Supplementary Insurance including worldwide dental injury and emergency cover (see Policy Summary overleaf)


    What happens if I have an emergency?

    If you have an unexpected emergency whilst at home, such as an accident or toothache, then in normal circumstances you should ring our emergency number:

    (Home) 01424 433666

    If you are away from home, membership of our plan allows you to call the dental helpline who will put you in touch with a dentist who can help:

    (UK) 0800 525631

    If you are overseas when you need help, the dental helpline will endeavour to find an English-speaking dentist to assist you. In these circumstances please ring our helpline:

    (Abroad) +44 1747 820841

    How do I claim under the Supplementary Insurance?

    If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition. Please pay that dentist and ask for a written receipt and details of the treatment carried out. On your return home, we will help you complete a claim form and submit this to DPAS, who administer our plan.

    We will also help you fill in a claim form should you need treatment for a dental injury. If the treatment is likely to cost more than £175 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.

    Treatment following dental injury.
    To assist with the cost of treatment after a dental accident. Treament limits and an overall limit per calender year apply (see section 1 of the policy document).
    Temporary emergency dental treatment in the UK and abroad.
    Payment towards temporary emergency treatment when away from your own dentist. Treatment limits and an overal limit per incident and per calender year apply (see section 2 of the policy document).
    Out of hours consultation for dental emergency or dental injury.
    Pays a call out charge to a dentist who opens their surgery to treat you in a dental emergency (weekends, Bank Holidays and 6pm to 8pm weekdays. See section 2 of the policy document).
    Hospital cash benefit.
    Pays a benefits per night when staying overnight in hospital under the care of a dental or oral/maxillo facial surgeon (see section 3 of the policy document).
    Mouth Cancer Benefit.
    A benefit payable when first diagnosed by a qualified dentist or doctor (see section 4 of the policy document).

    What are then main exclusions of the Supplementary Insurance?
    Where can i find more information?
    Dental injuries: i) where the need for treatment does not become apparent within one week of the injury incident; ii) resulting whilst participatin in boxing or rugby unless appropriate mouth protection in worn.
    Section 1 of the policy document.
    Section 1 of the policy document.
    Permanent treatment in a dentalemergency.
    Section 2 of the policy document.
    Emergency treatment provided by your own dentist or a dentist/specialist acting on your dentist behalf.
    Section 2 of the policy document.
    Mouth cancer diagnosed before joining the Dental Plan.
    Section 4 of the policy document.

    Useful Contact Details
    DPAS Ltd, Place Farm Courtyard, Tisbury. Wiltshire SP3 6LW
    Tel: 01747 870910
    Fax: 01747 871806

    ACE European Group Limited, 200 Broomielaw. Glasgow G1 4RU
    Tel: 0845 8410056
    Fax: 01293 597376

    Financial Ombudsman, South Quay Plaza, 183 Marsh Wall. London, E14 9SR
    Tel: 0845 080 1800
    Fax: 02027 9641001

    Financial services Compensation Scheme, 7th Floor Lloyds Chambers, Portsoken street, London E1 8BN
    Fax: 020 7892 7301