Maintenance Plan 1: £14.00 per month
Our basic plan is designed for customers with healthy gums and teeth who wish to spread the cost of their dental treatment in a very managable way.
Two routine examinations per year
Two cleanings and air-polishing per year
Routine x-rays as necessary
20% discount on all treatments over and above the plan content
Membership card with 24 hour helpline numbers for dental emergencies at home and abroad
Supplementary Insurance including worldwide dental injury and emergency cover (see Policy Summary overleaf)
Key Benefits Include:
- Preventative care for long term dental health
- Regular monthly payments
- £10 one off registration fee
- No requirement to be 'dentally fit' before joining
- Dental accident and emergency cover
- Discount on treatment fees
Any treatment is excluded from our plans but can be carried out at your convenience on a private basis.
If you have any questions about our services, please call in at reception and speak to our friendly and helpful staff. Alternatively please
call us for further information.
How do I join the plan?
Joining the plan is very simple. All you have to do is complete a Direct Debit mandate and registration form and your membership will be effective immediately.
How do I leave the plan?
If you find you ever wish to end the agreement you can do so simply by giving us one month's notice. Naturally, if amounts due to us are not paid for two months in a row, we may terminate the arrangement.
For more information about your Key Facts and insurance cover level A please visit http://www.dpas.co.uk/supplementary-uk.html
Supplementary Insurance Policy Summary
This is a brief description of your Supplementary Dental Injury and Emergency
Insurance. It does not containt the full terms and conditions.
Full details of the cover applicable, benefits payable, terms, conditions
and exclusions are contained within the enclosed policy document.
The policy document is also available from your dental practice.
The Supplementary Insurance is underwritten by ACE European Group Limited
and is administered by DPAS Ltd, both of which are authorised and regulated
by the Financial Services Authority. DPAS is an agent of ACE and
act only for ACE in the arrangement of the Supplementary Insurance
The Supplementary Insurance provides cover for costs
incurred for temporary dental treatment as a result of a dental emergency
when away from home or aboard, and cover towards the cost of permanent
dental treatment following a dental injury. It also provides for the payment
of out-of-hours fees when dentists are required to open their dental surgery
to treat you in an emergency. There is also a hospital cash benefit payable when
you are under the care of a dental or oral/maxillo facial surgeon and a cash
benefit payable following the diagnosis of mouth cancer.
The Supplementary Insurance is a monthly contract, which continues
for as long as you continue to pay your premiums. You should
review and update your cover periodically to ensure it remains adequate.
If you decide within 14 days of receiving the policy document that this
insurance does not meet your requirements, you may return the policy
document to DPAS for cancellation. A full refund of any premium paid will
be allowed, provided no claims have been made. As the Supplementary
Insurance is an itegral part of the Dental Plan, cancellation of the
insurance will automaticlly cancel your membership of the Dental Plan.
How to make a claim under the Supplementary Insurance
A Completed claim form, together with any necessary supporting documentation,
should be submitted to the Insurance Departement at DPAS as soon as possible
(see also "How To Make a Claim" within the enclosed policy document). Claim
forms are available either from your dental practice orPDAS (see Useful Contact Details).
If you need to discuss your claim at any stage, please contact PDAS.
How to make a complaint it connection with the Supplementary Insurance
If you are dissatisfied with the service provided in ration to the
Supplentary Insurance, or if you feel an incorrect decision has been made,
please contact The Insurance Departemen at PDAS (see Useful Contact Details).
If you are still not satisfied, please contact the Accident & Health Customer
Service Manager at ACE, providing your name, address and policy details. ACE is
a member of the Financial Ombudsman Service, so if your complaint still remains
unresolved, you are entitled to approach the Financial Ombudsman for assistance.
A leaflet explaining its procedure is available on request from ACE. These
complaint procedures do not affect your legal rights.
Financial Services Compensation Scheme (FSCS)
In the unlikely event of ACE being unable to meet its liabilities, you may
be entitled to compensation under the Financial Services Compensation Scheme (see Useful Contact Details).
Perio Plan 1: £24.00 per month
This plan is designed for customers with moderate to advanced gum disease who require more frequent gum disease treatment or Hygienist.
- Two routine examinations per year
- Four cleanings and air-polishing per year
- Routine x-rays as necessary
- 20% discount on all treatments over and above the plan content
- Membership card with 24 hour helpline numbers for dental emergencies at home and abroad
- Supplementary Insurance including worldwide dental injury and emergency cover (see Policy Summary overleaf)
What happens if I have an emergency?
If you have an unexpected emergency whilst at home, such as an accident or toothache, then in normal circumstances you should ring our emergency number:
(Home) 01424 433666
If you are away from home, membership of our plan allows you to call the dental helpline who will put you in touch with a dentist who can help:
(UK) 0800 525631
If you are overseas when you need help, the dental helpline will endeavour to find an English-speaking dentist to assist you. In these circumstances please ring our helpline:
(Abroad) +44 1747 820841
How do I claim under the Supplementary Insurance?
If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render
you in a comfortable condition. Please pay that dentist and ask for a written receipt and details of the treatment carried out.
On your return home, we will help you complete a claim form and submit this to DPAS, who administer our plan.
We will also help you fill in a claim form should you need treatment for a dental injury.
If the treatment is likely to cost more than £175 (and thus require prior authorisation from DPAS)
we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.
Treatment following dental injury.
To assist with the cost of treatment after a dental accident. Treament limits and an overall limit per calender year apply (see section 1 of the policy document).
Temporary emergency dental treatment in the UK and abroad.
Payment towards temporary emergency treatment when away from your own dentist. Treatment limits and an overal limit per incident and per calender year apply (see section 2 of the policy document).
Out of hours consultation for dental emergency or dental injury.
Pays a call out charge to a dentist who opens their surgery to treat you in a dental emergency (weekends, Bank Holidays and 6pm to 8pm weekdays. See section 2 of the policy document).
Hospital cash benefit.
Pays a benefits per night when staying overnight in hospital under the care of a dental or oral/maxillo facial surgeon (see section 3 of the policy document).
Mouth Cancer Benefit.
A benefit payable when first diagnosed by a qualified dentist or doctor (see section 4 of the policy document).
What are then main exclusions of the Supplementary Insurance?
Where can i find more information?
Dental injuries: i) where the need for treatment does not become apparent within one week of the injury incident; ii) resulting whilst participatin in boxing or rugby unless appropriate mouth protection in worn.
Section 1 of the policy document.
Section 1 of the policy document.
Permanent treatment in a dentalemergency.
Section 2 of the policy document.
Emergency treatment provided by your own dentist or a dentist/specialist acting on your dentist behalf.
Section 2 of the policy document.
Mouth cancer diagnosed before joining the Dental Plan.
Section 4 of the policy document.
Useful Contact Details
DPAS Ltd, Place Farm Courtyard, Tisbury. Wiltshire SP3 6LW
Tel: 01747 870910
Fax: 01747 871806
ACE European Group Limited, 200 Broomielaw. Glasgow G1 4RU
Tel: 0845 8410056
Fax: 01293 597376
Financial Ombudsman, South Quay Plaza, 183 Marsh Wall. London, E14 9SR
Tel: 0845 080 1800
Fax: 02027 9641001
Financial services Compensation Scheme, 7th Floor Lloyds Chambers, Portsoken street, London E1 8BN
Fax: 020 7892 7301